FAQs

Payments

We accept Visa, MasterCard, American Express, and Discover credit cards and debit cards.
Yes. You may securely place an order within our website. We use 128/256 bit SSL encryption to protect confidential data (i.e. credit card information) during your online transaction. Positive SSL secured by Comodo is trusted by 99.9% of the current internet population.


Processing

For items in stock, please allow 1-4 business days for gold and silver orders to process. Diamond products may take from 1-9 days. Once the order is process, it is shipped within the next 2 business days. So, depending on your your ship selection, you may get your order within 7 – 14 days. Although rare, an item may become out of stock when you order. In the event an item is out of stock, you will be contacted and are given the option to select an alternate item, receive a refund, or take a store credit.
Yes. You may securely place an order within our website. We use 128/256 bit SSL encryption to protect confidential data (i.e. credit card information) during your online transaction. Positive SSL secured by Comodo is trusted by 99.9% of the current internet population.

Shipping

Our shipping charges are as follows: Standard Shipping: $5 (You should receive your order within 14 business days after processing) Priority Shipping: $10 (You should receive your order within 3-5 business days after processing) UPS 2nd Business Day: $16 (You should receive your order within 2 business days after processing) UPS Next Business Day: $27 (You should receive your order within 1 business days after processing)
We use UPS and USPS to ship our products.
Yes. We ship to APO addresses via USPS.
Yes. We ship to P.O. Boxes via USPS.
At the present time, we only ship within the United States.

Products

Rhodium plating is a special process that gives silver jewelry a more vibrant, deeper look and makes it appear brighter, richer and more lustrous.
For the jewelry sold at Phenomenal Image’s Boutique, the following are the descriptions of the total diamond weight. Additional information about the product will be in the product description of the item: 1/10ct means » .09ct to .12ct 1/8ct means » .11ct to .14ct 1/6ct means » .14ct to .17ct 1/5ct means » .17ct to .22ct 1/4ct means » .22ct to .27ct 1/3ct means » .28ct to .35ct 3/8ct means » .36ct to .41ct 1/2ct means » .45ct to .55ct 2/3ct means » .61ct to .68ct 1ct means » .94ct to 1.04ct 1½ means » 1.42ct to 1.55ct 2ct means » 1.90ct to 2.05ct 3ct means » 2.90ct to 3.05ct 4ct means » 3.90ct to 4.05ct 5ct means » 4.90ct to 5.05ct 6ct means » 5.90ct to 6.05ct

Warranties

Yes. Please refer to our warranty page for more information (click here)

Returns and Exchanges


Other Questions

No problem. Just contact us and we will be happy to assist you.
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