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FAQs

Payments

  • What forms of payment do you accept?
    We accept Visa, MasterCard, American Express and Discover, credit cards and debit cards. 
  • When I place an order, is my credit card information secure?
    Absolutely! You may securely place an order within our website. We use 128/256 bit SSL encryption to protect confidential data (i.e. credit card information) during your online transaction. Positive SSL secured by Comodo is trusted by 99.9% of the current internet population.

Processing

  • After I purchase, how long does it take to get my order?
    For items in stock, please allow 1-4 business days for gold and silver orders to process. Diamond products may take from 1-9 days. Once the order is processed, it is shipped within the next 2 business days. So, depending on your your ship selection, you may get your order within 7 – 10 days.

    Although rare, an item may become out of stock when you order. In the event an item is out of stock, you will be contacted and are given the option to select an alternate item, receive a refund, or take a store credit.

  • When I place an order, is my credit card information secure?
    Yes. You may securely place an order within our website. We use 128/256 bit SSL encryption to protect confidential data (i.e. credit card information) during your online transaction. Positive SSL secured by Comodo is trusted by 99.9% of the current internet population.

Shipping

How much does shipping cost?

Our shipping charges are as follows:

  • Standard Shipping (USPS):
    $4 (You should receive your order within 5 – 7 business days after processing)
  • Priority Shipping (USPS):
    $8 (You should receive your order within 4 – 6 business days after processing)
  • Plus (UPS):
    $14 (You should receive your order within 2 – 3 business days after processing)
  • Expedited (UPS):
    $29 (You should receive your order within 1 – 2 business days after processing)

Which shipping carriers does your company use to ship?
We use UPS and USPS to ship our products.

Do you ship to APO addresses?
Yes. We ship to APO addresses via USPS.

Do you ship to P.O. Boxes?
Yes. We ship to P.O. Boxes via USPS.

Do you ship internationally?
At the present time, we only ship within the United States.

Products

What is Rhodium?
Rhodium plating is a special process that gives silver jewelry a more vibrant, deeper look and makes it appear brighter, richer and more lustrous.


What is the actual weight of the diamonds?

For the jewelry sold at Phenomenal Image’s Boutique, the following are the descriptions of the total diamond weight. Additional information about the product will be in the product description of the item:

1/10ct means » .09ct to .12ct
1/8ct means » .11ct to .14ct
1/6ct means » .14ct to .17ct
1/5ct means » .17ct to .22ct
1/4ct means » .22ct to .27ct
1/3ct means » .28ct to .35ct
3/8ct means » .36ct to .41ct
1/2ct means » .45ct to .55ct
2/3ct means » .61ct to .68ct
1ct means » .94ct to 1.04ct
1½ means » 1.42ct to 1.55ct
2ct means » 1.90ct to 2.05ct
3ct means » 2.90ct to 3.05ct
4ct means » 3.90ct to 4.05ct
5ct means » 4.90ct to 5.05ct
6ct means » 5.90ct to 6.05ct

Warranty

Does the jewelry come with a warranty?
Yes. Please refer to our warranty page for more information (click here)

Returns and Exchanges


What if I need to return or exchange an item?

Please refer to our returns page (click here).


I don’t see my question?

No problem. Just contact us and we will be happy to assist you.

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