Product Excellence Guarantee
- Every product you buy from us must be free of defects or you may return it immediately for credit or replacement.
- All jewelry items are covered by a 3-month manufacturer’s warranty, which covers defective parts experienced under normal wear and the labor required to repair them.
- The warranty is valid only in the USA.
What the warranty does not cover:
Please be aware that our 3-month warranty only covers manufacturer’s defects. It does not cover the following:
- General wear and tear such as scratches, dents, nicks or missing stones.
- Although our jewelry is resistant to moisture, water damage is not covered.
- Fading/chipping of the material on the product (which depends almost entirely on how you handle the product).
- Lost or stolen parts.
- Damage due to personal misuse or negligence.
- Damage, accidental or otherwise, to the item while in the possession of the consumer not caused by a defect in material or workmanship.
Repairs While Under Warranty
Please email us at firstname.lastname@example.org for instructions on how to send us your item under warranty for repair. You may also contact us here.