Product Excellence Guarantee
Every product you buy from us must be free of defects or you may return it immediately for credit or replacement.
All jewelry items are covered by a 3-month manufacturer’s warranty, which covers defective parts experienced under normal wear and the labor required to repair them.
The warranty is valid only in the USA.
What the warranty does not cover:
Please be aware that our 3-month warranty only covers manufacturer’s defects. It does not cover the following:
- General wear and tear such as scratches, dents, nicks or missing stones.
- Although our jewelry is resistant to moisture, water damage is not covered.
- Fading/chipping of the material on the product (which depends almost entirely on how you handle the product).
- Lost or stolen parts.
- Damage due to personal misuse or negligence.
- Damage, accidental or otherwise, to the item while in the possession of the consumer not caused by a defect in material or workmanship.
Repairs While Under Warranty
Please email us at firstname.lastname@example.org for instructions on how to send us your item under warranty for repair.