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Warranties

Product Excellence Guarantee

  • Every product you buy from us must be free of defects or you may return it immediately for credit or replacement.
  • All jewelry items are covered by a 3-month manufacturer’s warranty, which covers defective parts experienced under normal wear and the labor required to repair them.
  • The warranty is valid only in the USA.

What the warranty does not cover:

Please be aware that our 3-month warranty only covers manufacturer’s defects. It does not cover the following:

  • General wear and tear such as scratches, dents, nicks or missing stones.
  • Although our jewelry is resistant to moisture, water damage is not covered.
  • Fading/chipping of the material on the product (which depends almost entirely on how you handle the product).
  • Lost or stolen parts.
  • Damage due to personal misuse or negligence.
  • Damage, accidental or otherwise, to the item while in the possession of the consumer not caused by a defect in material or workmanship.

Repairs While Under Warranty

Please email us at warranty@phenomenalimage.com for instructions on how to send us your item under warranty for repair.  You may also contact us here.  

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